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Our Outstanding Customer Service

ARTWORK

Artwork for advertising specialty products needs to be properly formatted in order to get the clearest and most detailed imprint on your products. Artwork should be vectored and may be sent as a PDF, TIFF, EPS, or JPG files. You may either email your artwork or upload it right here on our site.

Art terminology and formats can be confusing. If you have any question about acceptable formats please call our graphic art department for help. We are here to assist you from finding the best products to promote your company or brand to creating or refining your artwork. We are your promotional marketing advisors, and part of your team.


Proofs

Prior to finalizing your promotional products order, you will be sent a paper or electronic proof which will have your artwork design and layout for your approval. This is the time to make any adjustments in your artwork, or its layout and placement on the product. You will be asked to send either an emailed or faxed approval of this proof. Once your proof approval is received your order will be placed. This artwork proof usually adds 1-2 days to the order process. If your deadline absolutely doesn’t allow for this step in the process you will be asked to sign-off on the order and accept responsibility for any errors that may occur in your artwork and placement.


Miscellaneous Art Information

PMS is an abbreviation for Pantone Matching System™ and refers to a numbered paint color system that is used by manufacturers industry-wide. Since all surfaces will not accept color in the same way, exact PMS color matches cannot be guaranteed. Many manufacturers charge an additional fee for PMS color matching.


SHIPPING

We will make every effort to ship your promotional products order to the destination of your choosing. Most ad specialty orders are usually shipped via UPS or FedEx ground services. If expedited shipping is required for your order to reach its destination in time for your event, you will be advised of those charges prior to order processing.

Please note that orders are shipped FOB from the factory. This means that you own the merchandise from the time it leaves the factory, not when you receive it. We cannot be held responsible for goods lost or delayed by common carrier, or by “acts of God”. We advise you to have your shipment insured.

You may choose to use your own shipping account. If your shipping account is used you will be responsible for insuring your shipment against any damages or loss that may occur. If your shipment is damaged or lost in transit you will still be responsible for the full invoiced amount of your order.



MINIMUM and LARGE QUANTITIES

Minimum Quantities

The minimum order for any promotional products item is the minimum quantity listed for that item in our store, with the exception of apparel. The minimum apparel order with an embroidery imprint will be 24 pieces, and for screen print imprint 12 pieces. Set up charges typically apply to most orders.


Large Quantities

ecomPROMOS may be able to offer large quantity discounts for quantities greater than those shown in our store. Please contact customer service at (866) 266-1769 for more information.


ORDERING PROCESS

An ecomPROMOS promotional products advisor will help you finalize your online order. After choosing your product(s), instead of “Check Out” you will be prompted to “Request a Quote” in our online store. Shortly after you request a quote an ecomPROMOS promotional products advisor will contact you to make sure that your order is accurate and complete, and that you get the very best pricing. Due to the vast number of promotional products available, and all of the size and color attributes that are associated with those products, we want to make sure you are getting exactly the right product. Provide as much information as you can about the product(s) quantity, color, sizing, etc. on the “Request a Quote” form so that when an advisor calls you he/she will have your quote ready for you.
Once you have decided on the product(s), sizes, colors, quantity, etc. we will create an Estimate that outlines all of the specifics of your order, including the cost of your order and estimated shipping charges.


Overages and Shortages

We will make every effort to deliver the exact quantity of merchandise ordered. However, due to high-speed machines and quality control there may be +/- 10% over or under the quantity ordered. Your credit card will be subsequently charged or credited for any discrepancy to the original quantity.


TERMS AND CONDITIONS

ecomPROMOS.com relies on third party information for manufacturer information on products and pricing. We endeavor to insure that pricing and product information is current and correct but we reserve the right to cancel and/or correct any order where pricing or product information is found to be inaccurate or obsolete. ecomPROMOS.com will attempt in ernest to verify product and pricing information prior to completion of any order. If erroneous information is discovered either prior to completion of your order or after the order has been submitted ecomPROMOS will notify you to determine viability of the order. ecomPROMOS will not be required to sell products or services for which incorrect/erroneous information or pricing was used.


PRIVACY POLICY

ecomPROMOS.com will collect your information to order, process, and ship your products. This information may include your name, physical address, shipping address, email address, and phone number. Your information will only be submitted to third parties as it relates to your order (manufacturers, shippers, credit card authorization, etc.) and will never be sold, rented or loaned for any unauthorized purpose. We may, from time to time, send you information on specials or new items that you may opt out of at any time.
ecomPROMOS.com uses a secure server with encryption technology to provide you with the highest level of cyber security. Your sensitive information such as credit card numbers will never be kept “on file” for future orders. You will be required to provide credit card information each time you order from us.